Amidaware Inc.
Privacy Policy

Introduction

This Privacy Policy describes how Amidaware Inc. (“Company”, “we”, “our”, or “us”) collects, uses, and protects information when you use our website or hosted services.

Our goal is to collect as little personal information as reasonably necessary to operate our services.

This Privacy Policy applies to:

• our website
• our hosted platform and services
• communications with us

This policy does not apply to the self-hosted version of our software.

Information We Collect

We collect only the minimum information required to operate our services.

Account and Billing Information

When you create an account or subscribe to a paid plan, we may collect information such as:

• name
• email address
• company name (if applicable)
• billing address
• payment details required for billing

Payment information may be processed through third-party payment processors and is not stored directly by the Company except where required for billing records.

Accuracy of Information

Users are responsible for ensuring that the information they provide to the Company is accurate and up to date.

The Company is not responsible for issues arising from inaccurate, incomplete, or outdated information provided by users, including information related to account registration or billing.

Service Usage Information

When using the hosted platform, limited technical information may be generated as part of operating the service, such as:

• endpoint counts
• operational logs related to system functionality

This information is used solely to operate and maintain the Service.

Information You Send Us

If you contact us by email or other means, we may retain the information you provide in order to respond to your request.

Information We Do Not Collect

Our website does not use:

• advertising trackers
• marketing analytics platforms
• behavioral advertising tools
• tracking cookies

Our website functions primarily as a product landing page and informational resource.

How We Use Information

We use collected information only for the purposes necessary to operate the business and provide the Service, including:

• processing billing and payments
• providing technical support
• maintaining and operating the Service
• preventing fraud or abuse
• complying with legal obligations

We do not use personal information for advertising or marketing campaigns.

Sharing of Information

We do not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

• with payment processors to complete billing transactions
• when required by law, subpoena, or legal process
• to protect the rights, security, or safety of the Company, users, or the public

Service providers that process data on our behalf are required to use the information only for the purposes of providing their services.

Customer Data and Managed Systems

Our software enables customers to manage their own devices, infrastructure, and data.

Information collected or processed through the use of the Service by our customers remains under the control of those customers.

In those cases, the Company acts only as a service provider or processor on behalf of the customer.

Requests regarding personal data managed by a customer should be directed to that customer.

Data Retention

We retain personal information only for as long as necessary to:

• operate the Service
• maintain billing records
• comply with legal obligations
• resolve disputes
• enforce agreements

Operational logs and technical records may be deleted or rotated periodically as part of normal system operation.

Customers are responsible for retaining any logs or records required for their own compliance purposes.

Customer Use of the Service

Customers are responsible for the data, devices, and systems they manage through the Service.

The Company does not monitor, review, or control the content of systems managed by customers through the Service.

Customers must ensure that their use of the Service complies with all applicable laws and regulations.

The Company may suspend or terminate access to the Service if it becomes aware that the Service is being used for unlawful activity or in violation of applicable agreements.

The Company is not responsible for data, content, or activity occurring within systems managed by customers through the Service.

Legal Requests and Law Enforcement

The Company may receive legal requests from government authorities, courts, or law enforcement agencies requesting information related to users or accounts.

Where legally required, the Company may disclose information that it possesses in response to valid legal requests.

However, the Company retains only limited operational data necessary to provide the Service and may not possess the information requested.

If legally permitted, the Company may attempt to notify affected users before disclosing their information.

Nothing in this policy obligates the Company to collect, retain, or store data beyond what is necessary to operate the Service.

Third-Party Infrastructure Providers

The Service relies on third-party infrastructure providers such as hosting providers, payment processors, and network service providers to operate the platform.

These providers operate their own systems and maintain their own records in accordance with their respective policies.

The Company does not control how such providers respond to legal requests or government inquiries directed to them.

Law enforcement or regulatory authorities may obtain information directly from these providers without the involvement of the Company.

Users should review the privacy policies of relevant service providers to understand how those providers may collect, retain, or disclose information under applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information under our control.

However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Users are responsible for maintaining the security of their own accounts and credentials.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of personal information where applicable
• request information about how personal information is used

Information for California Residents

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Subject to certain limitations, California residents have the right to:

• request access to personal information collected about them
• request deletion of personal information
• request correction of inaccurate personal information

We do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time.

If changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our services after updates constitutes acceptance of the revised policy.